IT Service Desk Technician | Service Desk Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential first-level technical support within a global IT services and engineering solutions company based in Hamburg. Day-to-day, you will be responsible for receiving, analyzing, and resolving hardware and software issues via phone and email. You will use remote support tools to provide immediate solutions and manage the lifecycle of incidents through a ticketing system, ensuring proper classification and documentation. For more complex issues, you will coordinate with specialized technical units to ensure resolution. This position is ideal for professionals who enjoy problem-solving and direct user interaction. The role is offered as a full-time, permanent placement via temporary employment with a clear option for permanent takeover. It stands out by offering flexible working hours, remote work options in coordination with management, and a structured career development program within an international environment.