2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role involves providing critical 2nd level support for a leading IT managed services provider, specifically serving a major automotive and commercial vehicle manufacturer in Munich. On a daily basis, you will process, classify, and document incoming incidents and service requests, ensuring they are qualified and routed to the correct technical units. You will utilize knowledge bases to develop initial solutions and provide hands-on technical assistance when required. This position is ideal for motivated professionals or career changers looking to grow within the IT sector. The role offers a long-term perspective with a clear path to permanent employment, structured shift work, and the opportunity to work in a supportive team environment. It is a unique chance to enter the IT service industry with a focus on high-end industrial clients while receiving professional coaching and career development support.