IT Onsite Support Technician | Onsite Support (m/w/d)
Herrmann Personaldienste GmbH
Job Summary
As an IT Onsite Support Technician, you will be the primary point of contact for technical assistance at a major IT service provider's location near Potsdamer Platz. Your day-to-day responsibilities include performing IMAC (Install, Move, Add, Change) activities, setting up and dismantling workstations, and providing direct hands-on support for hardware and conference room equipment. You will be responsible for installing, configuring, and resetting laptops while managing all service requests through a professional ticketing system. The role requires working in shifts between 07:00 and 19:00, Monday to Friday. This position is particularly attractive as it offers a gateway into one of Europe's leading IT service providers, featuring flat hierarchies, modern workspaces, and a strong possibility of permanent employment. With up to 30 days of vacation and a structured 40-hour work week, it provides a stable environment for IT professionals looking to advance their careers in a high-innovation setting.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration, IT Systems Electronics Technician, or a comparable qualification.
Experience
- Professional experience in IT onsite support and user assistance
- Experience handling standard IT hardware and laptop configurations
- Practical experience working with IT ticketing systems
- Experience in setting up and dismantling professional workstations
Languages
Additional
- Must possess a valid Class B driver's license. Willingness to work in a shift system (early and late shifts between 07:00 and 19:00). High level of customer and solution orientation required.
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