Lead IT Service Technician | IT Servicetechniker mit Teamleiterfunktion (m/w/d)

Job Summary

As a Lead IT Service Technician in Hamburg, you will play a pivotal role in bridging technical support and team coordination for a market-leading IT solutions provider. Your daily responsibilities will involve providing hands-on onsite support for Windows and Mac clients, managing network and telecommunications tasks, and handling support tickets. Uniquely, this role includes leadership responsibilities where you will coordinate team meetings, manage vacation schedules, and ensure all deadlines are met. You will work within a structured environment following ticket and Request for Service (RFS) principles. This position is ideal for a proactive professional who enjoys technical problem-solving while taking on organizational leadership duties. The role offers a long-term career path starting via personnel leasing with a clear option for permanent takeover by the client company.