IT Support Specialist | IT Support (w/m/d)

Job Summary

As an IT Support Specialist based in Ratingen, you will serve as the primary point of contact for technical assistance within a market-leading IT system house. Your daily responsibilities include providing 1st and 2nd level support to users both remotely and directly at the IT Link Center. You will be responsible for analyzing and resolving technical issues, coordinating 3rd level escalations, and managing customer requests through a ticketing system in both German and English. The role involves supporting a diverse technological environment, including Windows, macOS, and mobile devices. This position is particularly attractive as it offers a clear path from temporary employment to a permanent role within an innovative, globally active company. The firm prides itself on a supportive team atmosphere and excellent professional development opportunities, making it an ideal environment for both experienced IT professionals and motivated career changers looking to establish themselves in a leading IT service provider.