IT Customer Support Specialist (2nd Level) | IT Kundenbetreuer 2nd Level Support (m/w/d)

Job Summary

This role involves providing high-quality technical support for a leading IT service provider in Mannheim. As a 2nd Level Support specialist, you will be responsible for the day-to-day installation and configuration of new software, conducting detailed error analyses, and resolving technical issues for users via telephone, remote access, or on-site visits. You will also play a key role in maintaining the internal knowledge database by documenting solutions. This position is ideal for candidates with a background in system integration who enjoy troubleshooting and direct user interaction. The role offers an attractive salary package, flat hierarchies for quick decision-making, and intensive onboarding. Initially offered as a temporary-to-permanent contract, it provides a clear path to a long-term career with a major IT service provider.