Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

As an Onsite Support Technician in Nuremberg, you will be the primary point of contact for hardware and software issues within a dynamic IT infrastructure environment. Your daily responsibilities include analyzing and resolving technical errors using a knowledge base, providing direct support to users regarding their end devices and IT processes, and managing tickets via ServiceNow. You will classify customer inquiries, escalate complex issues to specialized departments, and provide telephone-based first-level support. This role is particularly attractive as it serves major pharmaceutical clients across Europe, offering a modern work environment where foreign language skills are actively utilized. The position is initially through personnel leasing with a clear option for permanent takeover, providing a stable career path in a future-oriented industry with regulated working hours and innovative service tools.