IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Darmstadt, you will serve as the first point of contact for technical issues within a well-established IT partner of the German industry. Your daily responsibilities include receiving and qualifying IT disruption reports, providing 1st level support for user accounts and access permissions, and documenting all processes within a ticket system. You will be responsible for resolving initial issues or escalating complex cases to 2nd and 3rd level support teams. This full-time position offers a secure environment with predictable working hours and excellent professional development opportunities. The role is initially through temporary employment with a clear option for permanent takeover by the client company. It is an ideal opportunity for IT professionals who enjoy troubleshooting and direct user interaction within a collaborative team atmosphere.