2nd Level IT Support Specialist | Support 2nd Level (m/w/d)

Job Summary

This role involves providing high-level technical support and administration for Windows and Linux environments within a dynamic IT infrastructure. As a 2nd Level Support Specialist, your day-to-day will include analyzing and resolving complex technical malfunctions, managing network infrastructures, and overseeing server systems. You will act as a vital link between 1st and 3rd level support, ensuring efficient escalation management and the implementation of new technologies. Key responsibilities include monitoring system performance using tools like SolarWinds or Grafana, maintaining security policies through patching, and supporting large-scale projects such as migrations and rollouts. This position is ideal for a communicative professional who values data security and continuous learning. The role offers the unique opportunity to work with a broad modern tech stack—including cloud platforms like Azure and AWS and automation tools like Ansible—within a stable, permanent employment framework that encourages professional certification and career growth.