2nd Level IT Support Specialist | Support 2nd Level (m/w/d)
ANG GmbH
Job Summary
This role involves providing high-level technical support and administration for Windows and Linux environments. As a 2nd Level Support Specialist, you will be responsible for the analysis and resolution of complex technical malfunctions within IT infrastructures, including network and server systems. Your daily activities will include monitoring system performance, implementing security patches, and collaborating with both 1st and 3rd level support teams to ensure seamless operations. You will also participate in exciting projects such as system migrations, rollouts, and automation initiatives. The position is ideal for professionals who value continuous learning and are comfortable working with modern tools like Office365, MS Teams, and various virtualization platforms. This is a permanent, full-time position offering high job security and the opportunity to work in large-scale, modern IT environments. The role requires a proactive approach to data security and the ability to communicate effectively within a team.
Required Skills
Education
Not specified
Experience
- Professional experience in 2nd level technical support
- Proven experience in the administration of Windows and/or Linux operating systems
- Practical experience in network infrastructure and server systems
- Experience in troubleshooting and error analysis within complex IT environments
- Experience with virtualization and cloud-based hybrid environments
- Experience in documenting IT processes and creating operational manuals
Languages
Additional
- Willingness to travel for projects is required. Must have a strong focus on data protection and information security. Permanent residency or valid work permit for Germany is implied by the nature of the contract.
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