IT Support Engineer (2nd Level) | Support 2nd Level (m/w/d)

Job Summary

As an IT Support Engineer, you will be responsible for the administration and maintenance of Windows and/or Linux server environments. Your day-to-day activities involve analyzing and resolving complex technical disruptions within the IT infrastructure, focusing on network systems, servers, and collaboration tools like Microsoft 365 and Teams. You will act as a vital link between 1st and 3rd-level support, ensuring smooth escalation processes and the implementation of new technologies. Beyond troubleshooting, you will contribute to system architecture planning, performance monitoring, and the implementation of security patches and updates. This role is particularly attractive for professionals who enjoy variety, as it involves working with a broad tech stack—ranging from virtualization with VMware to automation via Ansible—and offers the stability of a permanent contract in a growing company that prioritizes continuous professional development and certifications.