IT Service Desk Support Specialist | IT Mitarbeiter Support Service Desk

Job Summary

As an IT Service Desk Support Specialist, you will serve as the primary point of contact for first-level technical support, independently handling incoming inquiries from business customers in Dortmund or Bochum. Your daily responsibilities include receiving and processing telephone support requests, analyzing existing IT infrastructure, and identifying opportunities for system optimization. This role is ideal for professionals who enjoy problem-solving and providing professional customer service in a technical environment. The position offers a modern workplace with the latest technology, flat hierarchies, and a family-friendly company culture. Candidates can benefit from 30 days of vacation, attractive salary packages, and extensive opportunities for individual development and manufacturer certifications. This is a temporary-to-permanent position with flexible full-time or part-time options, making it a versatile opportunity for those looking to grow their career in IT services.