IT Service Desk Specialist | IT Specialist im Service Desk (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will serve as the primary technical point of contact for both national and international support requests via phone, email, and in-person interactions. Your daily responsibilities involve managing user requests from initial inquiry through error analysis to final resolution. You will be responsible for client installation and administration, conducting user training sessions, and collaborating closely with various specialist departments. Additionally, you will take on responsibilities for smaller IT projects. This role is ideal for a solution-oriented professional who enjoys teamwork and technical troubleshooting. The position offers an attractive work environment with a comprehensive onboarding program, extensive training opportunities, and flexible working models including home-office options. You will be joining a company with over 1,000 specialists across six countries that prioritizes an open and appreciative corporate culture.