Team Lead Onsite Support | Teamleiter Onsite Support (m/w/d)

Job Summary

This role involves leading an IT service team for a prominent IT services and engineering provider in Neckarsulm. As a Team Lead, you will be responsible for ensuring high levels of customer satisfaction and strict adherence to Service Level Agreements (SLAs). Your day-to-day duties include coordinating resource planning, managing projects to ensure smooth service delivery, and acting as the primary point for technical escalation management. You will also lead team meetings, coordinate internal orders, and play a key role in the recruitment process by participating in interviews and hiring decisions. This position is ideal for an experienced Field Service Technician looking to step into a leadership role within an international environment. The role offers a flat hierarchy, fast decision-making processes, and access to extensive professional development through an internal training institute, making it a dynamic opportunity for career growth.