IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Wolfsburg, you will serve as the primary point of contact for incidents and service requests for a major automotive and commercial vehicle manufacturer. Working on behalf of an IT managed services provider, your daily responsibilities include qualifying, classifying, and documenting technical issues within a ticketing system. You will provide initial solutions using knowledge bases or escalate complex matters to specialized departments. This role offers a unique entry point for motivated career changers, providing exposure to client support, hardware provisioning, and network monitoring. The position is initially via temporary employment with a strong option for permanent takeover. It is an ideal opportunity for those looking to build a career in IT infrastructure within a structured, supportive team environment that offers clear qualification paths and predictable shift-based working hours.