IT Support Specialist (1st Level) | 1st Level Support (m/w/d)

Job Summary

As an IT Support Specialist (1st Level) based in Ingolstadt, you will be the primary point of contact for the branch-level IT infrastructure of a major Bavarian retailer. Your day-to-day responsibilities involve providing technical assistance via telephone and remote maintenance, monitoring ticket queues, and qualifying technical issues. You will be responsible for resolving problems within the inventory management system and escalating complex cases to 2nd level support or external service providers. This role is ideal for customer-oriented professionals with a technical background who enjoy troubleshooting in a dynamic retail environment. The position offers a long-term perspective with a structured onboarding process and the potential for permanent takeover. Working within a collaborative team, you will benefit from professional development opportunities, attractive salary packages including holiday and Christmas bonuses, and employee discounts, making it an excellent entry or advancement point in IT services.