IT Service Technician | IT Servicetechniker (m/w/d)

puro Personaldienstleistung GmbH

Hamburg, Hamburg, Deutschland
Published Mar 15, 2026
Full-time
Permanent

Job Summary

This full-time IT Service Technician role in Hamburg offers a dynamic opportunity to join a market-leading IT solutions and service management provider. You will be responsible for providing high-level 2nd level support within a production environment, focusing on Windows client support at various customer locations. Your daily tasks will involve implementing iOS and network solutions, managing support requests via a ticketing system, and executing individual IT projects. The position is particularly attractive for those seeking professional growth, as it offers 30 days of vacation, modern office equipment, and clear development opportunities through professional training. The role is initially through temporary employment with a strong option for permanent takeover. You will work with cutting-edge technologies including Windows 10/11 Enterprise and BitLocker, ensuring the stability and efficiency of client IT infrastructures while benefiting from a supportive team environment and excellent public transport links.

Required Skills

Education

Completed vocational training in the IT field or equivalent professional qualifications.

Experience

  • Professional experience in IT support or a related technical field
  • Practical experience with BIOS upgrades, PowerShell, and Batch scripting
  • Experience in 2nd level support specifically within production environments
  • Demonstrated experience in Windows client support and driver diagnostics
  • Experience handling support requests through professional ticketing systems

Languages

Not specified

Additional

  • A valid driver's license is required for this position. The role is based in Hamburg and involves travel to customer sites for on-site support.