IT Specialist | IT-Specialist (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
As an IT Specialist for a global IT service provider in Waldenburg, you will play a vital role in supporting digital transformation and business model development. Your daily responsibilities involve acting as the primary point of contact for technical support requests received via phone, email, or in person. You will manage the entire lifecycle of user inquiries, from initial recording and error analysis to final resolution. Additionally, you will handle client installation, system administration, and conduct user training sessions. The role also offers the opportunity to lead smaller projects and collaborate across various departments. This position is particularly attractive due to its long-term security, offering a family-friendly atmosphere, home office options, and unique benefits like sabbatical opportunities and company bike schemes. It serves as a great platform for professionals looking to grow within a world market leader that values innovation and core values.
Required Skills
Education
Completed vocational training in a relevant IT field, such as IT Specialist for System Integration, IT Customer Support, IT System Electronics, or Information Electronics.
Experience
- Initial professional experience in IT service and IT support environments
- Professional experience in error analysis and problem resolution
- Experience in hardware and software client installation and administration
- Experience in handling user inquiries via multiple communication channels
Languages
Additional
- This is a full-time, permanent position initially offered via temporary employment with a clear option for permanent takeover by the client. Location is Waldenburg (Württemberg).
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