IT Service Technician and Team Lead | IT Servicetechniker mit Teamleiterfunktion (m/w/d)

puro Personaldienstleistung GmbH

Hamburg, Hamburg, Deutschland
Published Mar 15, 2026
Full-time
Permanent

Job Summary

This role offers an exciting opportunity to join a market-leading IT solutions and service management provider in Hamburg. As an IT Service Technician with leadership responsibilities, you will serve as the vital link between management and the technical team. Your daily activities will involve a blend of hands-on technical support and operational management. You will provide onsite support for Windows, Mac, network, and telecommunications systems while simultaneously managing team schedules, conducting meetings, and coordinating with clients. The position is ideal for an IT professional with a strong technical background in Windows environments and networking who is ready to step into a leadership capacity. The role is initially offered through a temporary-to-permanent arrangement, providing a clear path to a long-term career. Benefits include 30 days of vacation and a modern working environment with significant professional development opportunities.

Required Skills

Education

Completed vocational training in the IT field or an equivalent professional qualification.

Experience

  • Professional experience in IT service and technical support
  • Experience with current Windows operating systems and networking environments
  • Experience in team coordination, including scheduling and meeting facilitation
  • Experience working with ticket-based systems and structured workflows
  • Experience in onsite support for hardware and software across multiple platforms

Languages

German (Fluent)English (Basic)

Additional

  • Valid Class B/BE driver's license required. Position is based in Hamburg. Role involves onsite support and client-facing organizational meetings.