IT Service Management Specialist | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This remote-capable role involves providing comprehensive 1st and 2nd level IT support for a service provider catering to major German industrial players in the automotive and chemical sectors. As an IT Service Management Specialist, you will be responsible for the end-to-end handling of technical issues via ticketing systems like Jira or ServiceNow. Your daily tasks include managing user accounts and permissions within Active Directory, documenting IT processes in knowledge bases, and participating in the rollout of new systems. You will also install, configure, and administer Windows clients and Microsoft Office 365 environments. This position is ideal for service-oriented professionals looking for a stable environment with 30 days of vacation, flexible working hours, and a modern IT setup. The role offers a clear path from initial temporary placement to a permanent direct contract, supported by individual professional development opportunities.