IT Support Specialist (1st and 2nd Level) | 1st und 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist in Hannover, you will be the primary point of contact for resolving technical hardware and software issues. Your daily responsibilities include analyzing and rectifying faults, prioritizing and classifying incidents, and documenting all requests within a ticket system. You will provide comprehensive support via telephone, remote access, and on-site visits, ensuring high-quality service for end-users. This role is ideal for those who enjoy troubleshooting and direct customer interaction. The position offers a structured work environment with regular hours and a supportive team atmosphere. It is initially offered through a temporary staffing arrangement with a clear option for permanent takeover, making it an excellent opportunity for professionals looking to establish themselves in a stable IT environment with strong development prospects.