IT Support Specialist | IT-Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist at the Die Gute Hand Foundation, you will play a vital role in maintaining the digital infrastructure of a large social services organization dedicated to helping children and adults with complex needs. Based in Kürten-Biesfeld, this part-time position (50%) focuses on providing high-quality technical support and system maintenance within a multi-professional administrative team. Your daily responsibilities will include managing first-level support requests, troubleshooting hardware and software issues, and maintaining printing systems. You will also be responsible for documenting IT assets and assisting users with technical challenges. This role is ideal for a service-oriented professional who enjoys working with Microsoft environments and telecommunications systems. The position offers a stable work environment with competitive benefits, including a company pension, professional development opportunities, and mobility perks like a job ticket or bike leasing, all within a value-driven non-profit organization.