IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent, you will provide critical on-site support for a mechanical engineering company based in Munich. Your daily responsibilities include managing incoming incidents, performing technical analysis, and classifying tickets to ensure efficient resolution. You will utilize remote control applications to assist users and maintain detailed documentation of solutions within the company’s knowledge base. This role requires a strong focus on Service Level Management and process-oriented thinking. What makes this position attractive is the opportunity to work in a well-established company with a sympathetic team and regulated working hours. The role is initially offered via personnel leasing with a clear option for permanent takeover. It provides an excellent environment for professional development within a structured ITIL-based framework, supported by a professional recruitment partner that assists with career coaching and document preparation.