IT Support Engineer (2nd Level) | Support 2nd Level (m/w/d)

Job Summary

As an IT Support Engineer, you will be responsible for the administration and maintenance of Windows and/or Linux server environments within a 2nd level support framework. Your day-to-day activities will include analyzing and resolving complex technical malfunctions in IT infrastructure, managing network systems, and optimizing server performance. You will collaborate closely with 1st and 3rd level support teams to ensure seamless escalation and implementation of new technologies. The role involves significant work with virtualization, automation tools like Ansible, and monitoring solutions such as Grafana or Prometheus. This position is ideal for technical professionals who value continuous learning and are comfortable working with modern cloud environments (Azure/AWS). What makes this role unique is the opportunity to work in large-scale, exciting IT environments with a focus on data security and professional growth through provided certifications.