IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will serve as a critical point of contact for internal employees facing hardware and software challenges. Your daily responsibilities include the setup and maintenance of workstations, printers, and mobile devices, as well as the installation and configuration of various operating systems and applications. You will be responsible for troubleshooting and resolving technical issues within 1st and 2nd-level support, ensuring all incidents and solutions are meticulously documented in the ticketing system. This role requires close collaboration with external service providers and internal IT teams to maintain seamless operations. The position is ideal for service-oriented professionals who enjoy problem-solving and want to work in a dynamic environment that offers significant corporate benefits, professional development programs, and a strong team spirit. You will have the opportunity to bring in your own ideas and take on increasing responsibility within complex development projects.