IT Support Specialist | Mitarbeiter IT-Support (m/w/d)
FERCHAU GmbH Niederlassung Paderborn
Job Summary
As an IT Support Specialist, you will be the primary point of contact for technical inquiries regarding hardware and software within a professional environment. Your daily responsibilities include setting up, maintaining, and supporting workstations, printing systems, and mobile devices. You will be responsible for installing operating systems and software solutions while troubleshooting technical issues across First- and Second-Level support tiers. A significant portion of the role involves managing support requests through a ticketing system and coordinating with both internal IT departments and external partners. This position is ideal for service-oriented professionals who enjoy direct user interaction and hands-on technical problem-solving. Joining FERCHAU offers the opportunity to work with a renowned technology service provider, providing a platform for professional growth, a strong team spirit, and access to diverse training programs and corporate benefits.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable qualification.
Experience
- Professional experience in IT user support and technical troubleshooting
- Practical experience in setting up and configuring workstations and mobile devices
- Experience in managing and tracking support requests within a ticketing system
- Demonstrated experience in coordinating with external service providers and internal departments
Languages
Additional
- Must possess a service-oriented mindset and professional demeanor. Role requires a secure command of the German language in both written and spoken forms.
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