IT Onsite Support Specialist | Mitarbeiter IT Onsite Support (m/w/d)
FERCHAU GmbH Niederlassung Paderborn
Job Summary
As an IT Onsite Support Specialist, you will serve as the primary point of contact for employees facing technical challenges at their physical workspace. Your day-to-day responsibilities include the assembly, maintenance, and replacement of hardware such as PCs, notebooks, monitors, and printers. You will also be responsible for installing and configuring software and operating systems, managing meeting room technology, and performing basic network cabling tasks. A key part of the role involves documenting incidents within a ticket system and coordinating solutions with the central IT department. This position is ideal for service-oriented professionals who enjoy hands-on troubleshooting and direct user interaction. The role is particularly attractive due to its blend of autonomous work and team collaboration, backed by a company that offers extensive corporate benefits, professional development programs, and a culture that encourages employees to contribute their own ideas to shape the IT landscape.
Required Skills
Education
Completed IT vocational training (e.g., IT Specialist for System Integration / Fachinformatiker Systemintegration) or equivalent practical experience.
Experience
- Professional experience in an IT environment or completed vocational training in IT (e.g., IT Specialist for System Integration)
- Experience in the setup, maintenance, and replacement of end-user hardware
- Practical experience with Windows systems and Microsoft Office applications
- Experience in technical support for meeting rooms and presentation equipment
- Experience documenting and tracking incidents in a ticketing system
Languages
Additional
- Must demonstrate a service-oriented mindset and strong communication skills for user interaction. Candidate should be well-organized and capable of independent work.
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