IT Support Technician (2nd Level) | IT Techniker 2nd Level Support (m/w/d):
puro Personaldienstleistung GmbH
Job Summary
As an IT Support Technician in the 2nd Level Support team based in Dachau, you will play a critical role in ensuring the seamless operation of client systems and end-user devices. Your day-to-day responsibilities will involve troubleshooting complex hardware and software issues, installing and configuring notebooks, PCs, and peripheral equipment, and performing hardware replacements as needed. You will be responsible for documenting all technical steps within a ticketing system while providing high-quality customer advice and support. This full-time, permanent position offers a salary of up to €50,000 per year and is ideal for a proactive professional who enjoys hands-on problem-solving. The role is distinguished by its variety of tasks, flexible working hours, and a supportive team environment where your technical expertise is highly valued. You will work with modern IT tools in a professional setting that prioritizes personal development and career growth.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist/Fachinformatiker or equivalent); note: retraining/Umschulung is explicitly excluded.
Experience
- At least 1 year of professional experience in IT Support
- Completed vocational training in the IT field (e.g., IT Specialist for System Integration or equivalent)
- Proven experience in the installation and configuration of hardware and software
- Experience in documenting technical processes within ticketing systems
Languages
Additional
- Valid driver's license (Class B) and mobility required; location-based in Dachau; full-time permanent contract.
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