DMS Application Support Specialist | DMS Anwenderbetreuung (m/w/d)

Job Summary

This role involves providing comprehensive first-level support for the d.velop documents Management System (DMS) at the University of Rostock. As a member of the Organizational Consulting team, you will act as the primary point of contact for users via telephone, email, and in-person consultations. Key responsibilities include conducting user training sessions, creating and maintaining instructional manuals, and managing the error reporting and troubleshooting process. You will also represent the DMS coordination team as needed. This position is ideal for professionals who enjoy combining technical IT support with user-facing advisory tasks. The role offers a unique opportunity to support the digital transformation of a historic yet innovative academic institution. Benefits include flexible working hours, 30 days of vacation, and a family-friendly environment in the coastal city of Rostock. This is a fixed-term position covering maternity and parental leave.