IT Service Technician & Operations Specialist | IT Servicetechniker Operator m/w/d

puro Personaldienstleistung GmbH

Neckarsulm, Baden-Württemberg, Deutschland
Published Mar 5, 2026
Full-time
Permanent

Job Summary

This role involves the continuous monitoring of selected IT systems and applications within a global, international work environment. As an IT Service Technician Operator, you will be responsible for reacting immediately to security threats, identifying system errors, and performing initial troubleshooting to minimize downtime. You will support specialized departments by handling routine IT tasks and ensuring comprehensive documentation of operational processes, including the classification and prioritization of tickets. This position is ideal for service-oriented professionals who enjoy a fast-paced environment with flat hierarchies and quick decision-making processes. The role is initially offered through temporary employment with a strong option for permanent takeover. It offers an attractive salary package and the chance to work in a well-coordinated team focused on high-quality IT service delivery and engineering solutions.

Required Skills

Education

Completed vocational training in the IT field (e.g., IT Specialist for Systems Integration, IT Customer Support, IT Systems Electronician, or IT Systems Management).

Experience

  • Professional experience in IT operations and service concepts
  • Practical experience in implementing established ITIL processes
  • Experience in system monitoring and rapid incident response
  • Demonstrated ability in IT documentation and task prioritization
  • Proven track record in customer-oriented service and solution delivery

Languages

English (Fluent)

Additional

  • The position is located in Neckarsulm. It is a full-time, permanent contract role starting via employee leasing (Arbeitnehmerüberlassung) with a specific option for permanent hire.