IT Service Desk Agent | IT Service Desk Agent (m/w/d)

Job Summary

This role involves providing high-quality technical support for a modern IT service provider based in Frankfurt am Main. As an IT Service Desk Agent, you will be the first point of contact for customers, handling inquiries via telephone, email, and a ticketing system. Your day-to-day responsibilities include providing remote technical support in a Windows environment, managing hardware and network issues, and coordinating with external service providers. You will also play an active role in optimizing internal service desk processes to ensure high service levels. This position is offered through a recruitment agency with a clear path to permanent employment. It is an excellent opportunity for IT professionals to gain valuable experience in a supportive environment that offers attractive above-tariff compensation, travel reimbursements, and performance-related bonuses. The company emphasizes a culture of appreciation, offering regular feedback sessions and a structured career path.