2nd Level IT Support Specialist | 2nd Level IT Support (m/w/d)

Job Summary

This role involves acting as a critical interface between global logistics clients and internal departments for a leading provider of real-time Transport Management Systems. Based in Northern Munich, the successful candidate will provide 2nd level technical support, analyzing complex customer issues and collaborating with a team of over 95 professionals to find effective solutions. Day-to-day responsibilities include documenting customer inquiries in both German and English, supporting customer projects, and testing IT solutions. The position is particularly attractive due to its flexible work model offering up to 60% remote work, a dog-friendly office environment, and comprehensive benefits including a canteen, childcare facilities, and a company bike program. The role is initially offered via temporary employment with a clear option for permanent takeover, making it an excellent entry point into a secure and innovative company serving the automotive and logistics sectors.