Senior IT Support Expert | Senior IT-Support Experte (m/w/d)

Job Summary

As a Senior IT Support Expert, you will serve as a critical technical resource for a leading German engineering and IT service provider. Your day-to-day responsibilities involve processing customer inquiries via telephone and a dedicated ticketing system, ensuring high-quality service delivery. You will be responsible for the comprehensive administration, monitoring, and documentation of diverse client environments, including Windows and Linux systems, servers, storage, networks, and firewalls. This role requires a proactive approach to troubleshooting hardware and software issues to maintain system stability. The position is particularly attractive due to its permanent contract status, offering high job security within a family-owned medium-sized company. Employees benefit from flexible working models that promote a healthy work-life balance, attractive performance-based compensation, and individualized professional development opportunities across various industries and client projects.