IT Support Specialist (Tier 1 and 2) | First and Second Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical issues, managing the full lifecycle of incidents and service requests via phone, email, and ticketing systems. Your daily responsibilities include performing remote and walk-to-desk support, maintaining knowledge base documentation, and ensuring compliance with Service Level Agreements (SLAs). You will handle standard 1st-level inquiries independently while coordinating with external service providers for hardware repairs. This role is ideal for service-oriented professionals who enjoy troubleshooting a diverse range of hardware and software issues in a structured environment. The position offers significant flexibility through flextime and part-time options, alongside professional development opportunities and corporate discounts. It is a unique chance to work within a leading European technology platform that values proactive communication and collaborative problem-solving across onsite and remote teams.