2nd Level Application Support Specialist | 2nd Level Application Support (m/w/d)

Job Summary

This role involves providing technical support for an IT service provider specializing in managed services for the automotive and commercial vehicle industry. As a 2nd Level Application Support Specialist, you will be responsible for managing, classifying, and processing incidents and service requests. You will qualify technical issues and ensure they are routed to the correct functional units while developing initial solutions using knowledge bases and established procedures. The position is ideal for those who enjoy technical documentation and have a 'hands-on' mentality for on-site technical service. This role is offered as a full-time, permanent position through a recruitment agency with a clear option for permanent takeover by the client. It is particularly attractive for its structured shift system, accessible Munich location, and the opportunity for career changers to enter the IT sector with professional development support.