IT Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As an IT Service Desk Agent in Hamburg, you will serve as the primary point of contact for end users within an international industrial service environment. Your daily responsibilities include receiving, documenting, and resolving 1st level technical incidents and service requests according to established Service Level Agreements (SLAs). You will provide comprehensive support for hardware, software, and mobile devices while monitoring network environments and managing client deployments. This role is ideal for technical professionals who enjoy troubleshooting and documenting solutions in a structured service management tool. The position offers a stable, long-term perspective with predictable working hours and a collaborative team atmosphere. Initially starting as a temporary placement, there is a clear option for permanent takeover by the client, making it an excellent entry point into a professional IT managed services provider.