IT Support Specialist (2nd Level) | 2nd Level Support (m/w/d)

Job Summary

As an IT Support Specialist (2nd Level) based in Düsseldorf, you will join a leading IT service provider to tackle complex technical challenges. Your daily responsibilities include processing software and hardware incidents, classifying and prioritizing tickets, and conducting detailed error analyses. You will provide remote support to demanding clients, offering immediate solutions or escalating issues to specialized departments when necessary. This role is ideal for technical professionals who enjoy troubleshooting and documenting system errors within a structured ticketing environment. The position offers an attractive salary, intensive onboarding, and long-term career perspectives through professional training. Initially offered as a temporary-to-permanent contract (Arbeitnehmerüberlassung), it provides a unique opportunity to prove your skills in an innovative environment with the clear option for a permanent takeover.