IT Customer Support Specialist (2nd Level) | IT Kundenbetreuer 2nd Level Support (m/w/d)

Job Summary

This role involves joining a leading IT service provider in Mannheim to support major corporate clients. As a 2nd Level Support Specialist, you will be responsible for the installation and configuration of new software, conducting detailed error analyses, and developing effective technical solutions. Your daily routine will include assisting users with technical issues on-site, over the phone, or via remote access, while documenting these solutions in an internal knowledge base. The position is ideal for professionals who enjoy troubleshooting and direct client interaction. It offers an attractive salary package, flat hierarchies for quick decision-making, and significant opportunities for professional development through regular seminars. Initially offered as a temporary-to-permanent contract, this role provides a stable path into a long-term career with a well-established team in the IT sector.