IT Service Desk Specialist | Mitarbeit im Service Desk des Schulservicezentrums Berlin (SSZB) -m/w/d-

Job Summary

This role involves working within the Service Desk of the Berlin School Service Center (SSZB), providing essential technical support for the city's educational infrastructure. You will be responsible for 1st and 2nd level support, including the intake, qualification, and resolution of technical issues and service requests. Beyond troubleshooting, the position covers user and password management, registration agency tasks for security certificates, and comprehensive inventory management of school administration hardware and software licenses. You will also contribute to project teams, process modeling, and the preparation of training materials. This is an attractive opportunity for those seeking a stable career in the public sector with the Senate Department for Education, Youth and Family. The role offers flexible working models, including mobile work and part-time options, within a certified family-friendly environment. It is ideal for professionals who want to contribute to the public good while enjoying benefits like a company pension and a subsidized public transport ticket.