IT Help Desk and Client Management Specialist | Mitarbeit im Help Desk der IT-Stelle und Clientmanagement (m/w/d)

Job Summary

This role involves providing comprehensive IT support and client management for the Senate Department for Education, Youth and Family in Berlin. As a member of the IT team, you will be responsible for the operational management of all client systems, including desktops, notebooks, and peripherals. Your daily tasks will include installing firmware and operating systems, managing objects in Microsoft Active Directory, and providing second-level support. Additionally, you will oversee digital media devices such as video conferencing systems and digital panels, ensuring they are properly installed and that staff are trained in their use. The position also includes managing the printing environment and serving as the first point of contact for user concerns via the Help Desk. This is a permanent position offering a secure public service career with flexible working hours, mobile work options, and a focus on work-life balance within a large regional employer dedicated to the public good.