IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves serving as the primary point of contact for IT-related issues, providing both remote and on-site support to users. Your day-to-day activities will include recording and classifying incoming incidents via phone, email, and in-person interactions, followed by detailed documentation in a ticketing system. You will be responsible for the installation and configuration of new hardware and software, troubleshooting standard operating systems, and assisting users with Microsoft 365 applications. If a problem exceeds the scope of 2nd level support, you will coordinate with system administrators to ensure a resolution. This position is ideal for service-oriented professionals who enjoy direct user interaction and problem-solving. It offers a permanent contract and the opportunity to work with modern workplace technologies like Windows 11 and macOS. The role is particularly attractive due to the direct access to decision-makers and personalized interview preparation provided during the recruitment process.