IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As an IT Support Specialist, you will serve as the primary point of contact for technical inquiries and incident reports, providing assistance via telephone, email, and in-person visits. Your daily responsibilities include analyzing and classifying IT disruptions, escalating complex issues to administrators, and meticulously documenting progress within a ticketing system. You will be responsible for the hands-on installation and configuration of hardware and software for end-users, ensuring seamless operation of their digital workspaces. This role is ideal for a service-oriented professional who enjoys direct user interaction and problem-solving. The position is particularly attractive as it offers a permanent contract and a structured recruitment process with personalized interview preparation and direct access to decision-makers, providing a stable and supportive career path within a professional IT environment.