System Engineer / IT Technician | DPS Business Solutions GmbH: System Engineer / IT-Techniker (m/w/d)
DPS Business Solutions GmbH
Job Summary
As a System Engineer / IT Technician at DPS Business Solutions, you will be responsible for the end-to-end implementation of modern access control and time tracking systems. Your daily activities include installing and configuring halion software solutions on client systems and managed servers, as well as setting up and maintaining physical hardware. You will provide critical first- and second-level support via phone, email, and remote maintenance, ensuring that technical issues are documented and resolved through helpdesk tools like Jira or Zendesk. This role is ideal for those who enjoy a mix of hardware interaction and software integration. The position is particularly attractive due to its high level of personal responsibility, flexible working hours, and the opportunity for professional growth into areas like technical consulting or software development support. You will work within a collaborative team environment that values structured onboarding and continuous learning.
Required Skills
Education
Completed vocational training in IT (e.g., IT Systems Specialist, Fachinformatiker, System Electronics Technician), a university degree, or equivalent practical experience.
Experience
- Professional experience in IT system technology, business software, or time tracking systems
- Proven experience in the installation and maintenance of hardware and software solutions
- Experience using helpdesk and ticketing systems for incident tracking
- Background in technical customer service or support environments
Languages
Additional
- Willingness to work occasional shifts during off-peak hours or weekends is required. The role involves remote maintenance and potentially on-site client deployments.
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