IT Service Desk Support Specialist | IT Mitarbeiter Support Service Desk

Job Summary

As an IT Service Desk Support Specialist, you will serve as the primary point of contact for first-level technical support, independently handling incoming inquiries from business customers in Dortmund or Bochum. Your daily responsibilities include receiving and processing telephone support requests, troubleshooting IT disruptions, and analyzing existing infrastructure to identify optimization potential. You will work in a professional environment focused on providing reliable IT services to corporate clients. The role offers a high degree of flexibility with full-time or part-time options and is initially structured as a temporary-to-permanent placement. This position is particularly attractive due to its modern workplace equipment, flat hierarchies, and a family-friendly culture that includes 30 days of vacation upon permanent hire. Furthermore, the company invests in your professional growth through individual development opportunities and various manufacturer certifications.