IT Onsite Support Engineer | IT Onsite Support Engineer (m/w/d)

Job Summary

As an IT Onsite Support Engineer based in Nuremberg, you will serve as the primary technical point of contact for a leading infrastructure and service management provider specializing in the pharmaceutical industry. Your day-to-day responsibilities involve providing comprehensive 1st level hardware and software support, utilizing knowledge bases to resolve issues, and managing incoming customer requests through the ServiceNow ticketing system. You will be responsible for classifying inquiries, escalating recurring problems, and advising users on end-device applications and IT processes. This role is particularly attractive for professionals looking for a modern work environment with regular working hours and the opportunity to use English skills actively. The position is initially offered through professional recruitment (Arbeitnehmerüberlassung) with a clear option for permanent takeover by the client, offering a stable career path in a future-oriented industry.