IT Service Technician | IT-Servicetechniker (m/w/d)

Job Summary

As an IT Service Technician, you will be the primary point of contact for technical support, handling the acceptance, recording, and prioritization of incident reports within a ticketing system. Your daily responsibilities involve performing initial troubleshooting using standard processes and specialized tools, as well as providing high-level VIP support for video conferencing systems like Cisco, Polycom, and Microsoft Teams. You will offer both remote helpdesk assistance and on-site technical service at headquarters and various locations in Nuremberg. This role is ideal for proactive problem-solvers who enjoy user consulting and maintaining knowledge databases. Joining a leading international IT infrastructure provider with over 20,000 employees, you will benefit from a structured environment with high takeover potential, equal pay models, and project-based bonuses from day one, making it a stable and rewarding career move within the IT services sector.