Onsite Service Technician | Onsite-Servicetechniker (m/w/d)

Job Summary

This role supports a global technology company, acting as an Onsite Service Technician providing essential 1st and 2nd Level Client Support. Day-to-day responsibilities include receiving and processing disruptions and inquiries, managing standard applications like MS Office and current operating systems (Windows and Mac), and executing installations, break/fix activities, and troubleshooting for end-user devices. The technician is crucial for maintaining operational efficiency, requiring diligent documentation and ticket processing within the ticketing system, and close collaboration with 1st and 3rd Level support teams. A core focus is prioritizing tasks effectively to ensure strict adherence to Service Level Agreements (SLAs). Candidates must possess a completed technical vocational education, initial experience in IT support environments, and proficiency in both German and English to succeed in this dynamic role supporting digital transformation initiatives.