IT Hotline / Call Center Agent | IT Hotline / Call Center Agent (m/w/d)

Job Summary

This role involves providing essential IT support and customer service as an IT Hotline/Call Center Agent for one of Germany's largest IT system houses. Day-to-day responsibilities include offering technical support for standard Office products, MS Windows, and general hardware and network issues. You will communicate with users via phone, remote access, and chat, meticulously documenting all activities within a ticketing system and maintaining the knowledge database. The ideal candidate should possess initial experience in telephone customer service or IT support, familiarity with the Microsoft product family, and basic knowledge of mobile devices and networking. This is a full-time, permanent position located in Nuremberg, offering competitive compensation and excellent long-term development opportunities within a future-oriented, international company.