1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level technical support, serving as the primary point of contact for IT inquiries and disruptions via phone, email, and in-person. Key responsibilities include receiving, analyzing, and classifying incoming IT issues, escalating complex problems to administrators, and diligently documenting all activities within a ticketing system until resolution. The specialist will also be responsible for installing new hardware and software for users on-site and offering general assistance with IT-related user questions. The ideal candidate possesses a completed IT-related education, strong knowledge of standard operating systems (Windows 10/11 and/or MAC OS X), MS Office/Microsoft 365, and proven experience with ticketing systems, coupled with excellent communication skills and a strong customer service focus.