IT Support Specialist (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing comprehensive technical assistance to users as a first and second-level support specialist. On a day-to-day basis, you will be responsible for receiving, analyzing, and classifying IT incidents via phone, email, and in-person visits. You will handle the installation and configuration of hardware and software, document all activities within a ticketing system, and escalate complex issues to system administrators when necessary. The position requires a strong service-oriented mindset to guide users through Microsoft 365 and standard operating system challenges. This opportunity is particularly attractive for professionals seeking a permanent, full-time position in Munich with a clear focus on user interaction and technical problem-solving. The recruitment process is streamlined through a specialized agency that provides direct access to decision-makers and comprehensive interview preparation, making it an excellent path for career stability and professional growth in a supportive environment.